Receptionist/Client Services Specialist
Description: We're looking for a bright, organized, energetic and dependable person to be an integral part of the Thinkspace team. Position will support the needs of clients from a variety of industries in a professional executive office suite. This will include front desk receptionist, handling of a multi-line phone system, administrative support to clients upon request, coordination of meetings from scheduling through catering/equipment needs, handling of daily mail, packages and confidential material and maintaining the highest level of site appearance at all times.
Essential Duties & Responsibilities
- Front desk first point of contact for all clients and visitors.
- Answers and handles incoming calls for Center and clients on a multi-line phone system.
- Schedules conference rooms and coordinates set up/catering/equipment needs upon request.
- Assist clients and guests with concierge services including: recommending/arranging local restaurants, hotels, and transportation needs.
- Daily handling of incoming mail and delivered packages.
- Daily handling of outgoing mail and courier service requests.
- Open and closing of front desk area.
- Daily open and closing of site.
- Administrative assistant support to clients upon request (i.e. copy projects, binding, word processing, filing, message taking, ordering of office supplies).
- Maintains highest standards in site appearance, including stocking and clean-up of common areas and meeting rooms throughout the day.
- Monitors Center supplies in common areas (bathrooms, kitchen, meeting rooms, lounge, work rooms), ordering supplies when requested.
Essential Skills and Abilities
- Demonstrates a pleasant and professional etiquette and phone presence.
- Ability to multi-task.
- Demonstrates excellent customer service skills.
- Demonstrates exceptional verbal and written communication skills.
- Ability to effectively answer and handle calls on a multi-line phone system.
- Ability to quickly learn new tools and technologies; Interest and experience in using technology and the Internet to improve work efficiency.
- Knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook).
- Type 45+ wpm.
- Team player.
Education and Experience Required
- Previous experience in an office environment.
- Experience with multi-line phone system and computers preferred.
- High school diploma or equivalent.